If you ever experience a problem with your website and are unable to take care of it, ask the respective web hosting company’s help desk staff to assist you to bring the site back online. A timely resolution would be the most favorable scenario, but lots of companies reply within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if the problem can be fixed quickly, your website may not work satisfactorily or it may not be available whatsoever for a lengthy stretch of time, so you may lose potential customers as it is quite unlikely that anyone will be enthusiastic to revisit a site that is inoperative. That’s why, you need to make sure not only that you can reach your web hosting company, but also that they can respond and help you in a well-timed manner. If a software application update doesn’t proceed as planned or you erase something incidentally, for example, the site must be fixed speedily in order to prevent lengthened unreachability.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum response time for any trouble ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and official holidays. Whatever the nature of your problem or query might be, we will help you instantaneously and will supply you with the needed info to fix any problem with your sites. The actual response time typically doesn’t surpass fifteen to twenty minutes, which is the reason why you can forget about waiting around for hours to get an issue sorted out or what’s even worse – waiting a whole day only to receive a reply that more information is required while nothing’s sorted out. We’ll give you assistance without any delay solely because we realize precisely how expensive time can be in the dynamic electronic realm. The 60-minute reply time guarantee is valid for any technical or billing query that you might have regarding our Linux cloud website hosting.