A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is a very efficient method to receive some info about the web hosting services or get some issue resolved because you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of errors any time you exchange information like usernames or domain names, the faster response time because the communication is live as well as the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the agent examines the issue involved. Also, you can connect with a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you will need to pay when you're calling to a different country.
Live Chat Support in Cloud Website Hosting
As part of the support services that we offer for our Linux cloud website hosting, you will find live chat support which is online 24/7, even on holidays. You can get in touch with us regardless if you already own an account or not, since we can help you with pretty much anything, ranging from supplying you with general info on our solutions if you aren't our customer yet and you're considering to purchase one of our packages, to assisting you with setting up an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, which means that you'll have to employ the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.