If you have bought a web hosting plan and you’ve got some queries with regards to a given feature/function, or in case you have experienced some issue and you require assistance, you should be able to touch base with the respective help desk staff. All hosting providers deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because the easiest way to fix an issue most often is to send a ticket. This method of correspondence renders the replies sent by both parties simple to follow and permits the technical support engineers to escalate the situation in case, for instance, a server admin must step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use no less than two separate accounts to touch base with the help desk support staff and to actually administer the hosting space. Constantly switching between different accounts might sometimes be a burden, not to mention the fact that it requires a long period of time for the majority of hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you’re browsing through your website files or editing different account settings. The ticketing system is being monitored 24-7-365 by our customer service team representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive assistance. In stark contrast with other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and request info concerning any billing or technical problem. Plus, you can read a selection of articles, which will help you tackle the most commonly faced issues on your own.