Customer Support Channels
A 1–Hour Response Guarantee
We offer a 60 min response time warranty for any support ticket or email that you submit to the customer support team. We will speedily reply to all the general inquiries and forward the issue to our server administrators if additional assistance is needed. If you order our Administration Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you upfront.
An Exceptional Client Support Service
Our tech support staff will be at your disposal round–the–clock if you require assistance with the Web Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. And if you require assistance tackling all the daily admin tasks on your dedicated server, you can take a look at our Administration Services package, which includes data backup hard drive space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Our Web Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its functions is a rather handy integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most how–to articles in addition video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.